Service levels

Availability

We target 99.9 percent monthly availability on the API, measured against successful responses to well-formed requests. Scheduled maintenance is announced at least seventy two hours ahead and runs outside Nigerian business hours.

Availability does not count time when a network operator or a provider is down and routing has no healthy channel left. It does count everything that is ours: the API, the routing engine, the wallet and webhook delivery.

What you get if we miss it

A credit against the following month's transactions: ten percent below 99.9, twenty five percent below 99.0, fifty percent below 95.0. We apply it ourselves from our own monitoring. You do not have to notice and you do not have to claim.

Support

A person replies in under fifteen minutes, around the clock, from the dashboard. Anything that stops you transacting is worked on until it is fixed, not until the end of a shift.

Incidents

We publish every incident on the status page with the time it started, the time it was resolved and what it cost customers. We would rather show you a bad month than a clean page nobody believes.