Company3 minute read
Why we publish our incidents
A status page that is always green is not a status page. It is marketing with a traffic light on it.
Every provider in this market has a status page and almost all of them are permanently green. Everyone knows they are not true, which means they carry no information at all. When something breaks, the page that was supposed to tell you is the last place you would look.
We would rather show you a bad month. Our status page lists every incident with the time it started, the time it was resolved and, more importantly, what it actually cost customers. Not a severity label. The number of transactions affected and whether any money was at risk.
The uncomfortable part
This means a prospect evaluating us will see that we had a provider timeout in May and a webhook backlog in July. That is the point. An infrastructure company with no incidents on record is either very new or not telling you something, and you are about to trust it with your wallet.
What we want you to notice is not that nothing goes wrong. It is what happens when it does: traffic rerouted, no failed vends, every delivery completed, nothing lost. That is the actual product.